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How to whitelist VIDA Select

Whitelisting the addresses from the people and companies you know is the best way to make sure emails you want to receive aren’t sent to spam.

Here is how to add VIDA Select to your inbox’s whitelist (also known as the “Approved” or “Safe Sender” list).

Which platform do you use?


To make sure Gmail never filters VIDA Select email as spam, just mark the conversation as important and then add us to your contacts list. If Gmail ever mistakenly sends a message from VIDA to your spam folder, just go to that folder and open the message from us. At the top of the email, click the button that says “Not Spam.” That will ensure you continue to get our messages in your inbox.

If that doesn't work, you can also try this:

  • Open Gmail, click the Settings icon from the menu → Settings.
  • Click Filters and Blocked Addresses → Create a new filter.
  • In the “From” field, add to whitelist our domain.
  • Click Create filter then select “Never send it to Spam.”
  • Click Create filter again to finish the process.

Outlook App

  • In Outlook, go to the “Home” tab.
  • In the “Delete” group, click Junk → Junk E-mail Options.
  • Go to the Safe Senders tab and click Add.
  • In the “Add address or domain” dialog box, add to whitelist our domain.
  • Click OK and confirm the domain appears in your safe senders list.

Apple Mail

  • Click Mail → Preferences → Rules.Click Add Rule.
  • Add “Whitelist VIDA Select” in the description field.
  • Set the first dropdown to “any” so that your first condition says “If any of the following conditions are met.”
  • In the next two dropdown menus, add “From” in the first, and “Ends with” in the second.
  • Add “” in the text field after “Ends with.”
  • Set your dropdowns to “Move Message” to the “mailbox:Inbox:” in the “Perform the following actions” section.
  • Click Ok.

Aol Mail

  • Click Contacts on the left side of your inbox.
  • Click the New Contact icon and add
  • Click Add Contact at the bottom.

Yahoo Mail

  • Go to the “Settings menu” and click Settings.
  • Click Filters → Add.
  • Add to whitelist our domain.


Follow these steps in, Hotmail, Live, or MSN

  • Log in and click the gear icon in the upper right hand corner of your screen. At the bottom of the menu, choose “See all Outlook settings.”
  • Choose “Mail” then “Junk Email.”
  • Click “Add” below Safe Senders and domains. Add and hit save in the lower right hand corner of the screen.
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