Love And Matchmaking Review [Can Destin & Rachel Find Your Soulmate?]

Love And Matchmaking is an LA-based matchmaking service founded by husband-and-wife team Destin Pfaff and Rachel Federoff, both former cast members of Bravo's Millionaire Matchmaker. With over 20 years of combined experience, they offer nationwide services while preferring matches within a 2-hour radius of clients. The service holds a 4.9-star rating on Consumer Affairs. Pricing isn't disclosed online, but comparable services range from $20,000 to $250,000+.

💡 Key Takeaways:

• Founded by TV matchmakers - Destin Pfaff and Rachel Federoff from "Millionaire Matchmaker" run the service, with 20+ years combined experience
• Geographic scope and limitations - offers nationwide service but prefers matches within 2-hour radius of clients' location
• Mixed client feedback - 4.9/5 on Consumer Affairs (30+ reviews) but limited presence on other review platforms; common complaints about contract length and cost
• Pricing not disclosed - but comparable services range from $20,000+ for 6-month contracts to $250,000+ for high-end packages
• Database vs active search - free to join database but requires paid package for active matchmaking with personalized search methods

Our team has reviewed well over 200 matchmaking services, delving into their processes, client experiences, and success rates. With over 14 years of first-hand experience in the industry, our reviews are built on extensive research and a deep understanding of the matchmaking landscape.

In this matchmaking service review, you’ll get insights into how this husband and wife duo approach finding compatible matches, how much it costs, real client reviews, and more.

Love And Matchmaking was co-founded by husband and wife team Destin Pfaff and Rachel Federoff. They have a combined experience of over 20 years in the dating industry, having assisted both singles and couples with navigating their love lives.  

Their own love story began in 2005 when they first connected online, but it took them some time to finally meet and forge a lasting friendship that eventually blossomed into romance. 

The couple got married in 2011, in New York City.  Shortly after tying the knot, they launched Love And Matchmaking.

As matchmakers, Pfaff and Federoff originally gained recognition via Bravo TV's hit series Millionaire Matchmaker. 

Pfaff’s entry into the dating industry was unexpected. Initially focusing on assisting small businesses with growth, he found himself collaborating with Patti Stranger, elite matchmaker and founder of Millionaire’s Club who would later become the star of the reality TV sensation "The Millionaire Matchmaker.” 

Working with Stanger ignited his passion for matchmaking.  

Federoff, on the other hand, has a background in psychology and considers herself a "people person.” As she explained in an interview, she was raised in a family that values helping, listening, and loving, so she naturally gravitated toward a career centered around helping others in their pursuit of happiness and love.

The duo has been featured on various television shows and garnered press attention from outlets such as Oprah, AskMen, Business Insider, Dating News, and People magazine. With their firsthand experience in marriage and parenthood, Pfaff and Federoff describe themselves as a ‘one-stop shop.’ 

As she puts it, 

We like to call ourselves a one-stop love shop. We actually walk the walk and talk the talk because we’re married with kids, and we know how important it is to find your soul mate and get it right.

With such significant media attention, this couple isn’t shy about dishing out dating advice. Here are some of their best dating tips from around the web:

Completing the Love And Matchmaking team is Mallory Love, who is both a matchmaker and the COO.

Love brings over a decade of experience, having previously worked with other matchmaking companies such as Alessandra Conti’s “Matchmakers in the City” before joining Love And Matchmaking in 2018. 

The company is headquartered in Santa Clarita, CA, but they offer services nationwide. They have several featured cities listed on their website, ranging from Birmingham and Buffalo to Boise, Indianapolis, and Fresno.

While a national search is possible, their FAQ says they prefer to focus on looking for matches within a 2-hour radius of where you live and/or work.  

Federoff shared that their primary goal is to help everyone who genuinely desires to fall in love and build a stable relationship. She said they try to avoid turning anyone away because they thrive on the challenges. 

As she shared in an interview, 

We're kind of crazy because we really take on some challenging cases. The challenges flock to us, but they're the most satisfying to solve.

Keeping a ‘human element’ and staying involved in the search are important factors in their matchmaking process, according to Pfaff. In an interview with Dating News, he said, 

To do what we do, you have to have a strong foundation. We micromanage and overthink everything, but without our team behind us, we’d fail.

Potential clients start the process by filling out an online inquiry form. Next, you’ll complete a “My Love Profile Form” to provide some more information and context before the initial consultation. Once you’ve done that, their team will reach out to schedule a call  to see if you’re a good fit for their services. 

If you decide to sign the contract and become a client, the matchmaking process begins. Packages can be tailored to fit each client’s requirements, so your matches might come from their database, be the result of in-person recruiting, online recruiting, their network of professionals, social media, or targeted advertising.

However, finding a match isn't just about finding someone who checks all your boxes.

As Federoff explains,

Finding a match isn’t just about height, age, and location. We’re dealing with a million and one different factors.

The Love And Matchmaking team believes love can happen anywhere, and clients are encouraged to “be available for” love. As Pfaff and Federoff explained to Bustle, 

We encourage all of our clients to be open to love no matter where they are; Riding an elevator, taking a carpool Uber, going to jury duty, sitting in traffic, or simply being in line at a store can work if you know how to work it.

Joining the “Lovebase” doesn’t cost anything, however as a free member you may never be matched with a paying client or even contacted by a matchmaker. 

To work directly with a matchmaker and have an active search conducted on your behalf, you’ll need to purchase a matchmaking package. Like many services, Pfaff and Federoff don’t disclose their pricing online.

But to get you in the ballpark of what you can expect to spend, let’s take a look at what a few other matchmakers who offer national and international service cost. 

Matchmaker Cost Comparison

Enamour is a bespoke matchmaking service that sources matches from an exclusive, invite-only database. The team also uses AI and advanced recruiting methods to dramatically increase their reach, finding highly compatible matches for their ultra-discerning clientele. Enamour’s services start at $20,000 for a 6-month contract.

VIDA Select has a similarly expansive reach, using tech to leverage the largest source of eligible singles there is. VIDA’s services begin at $1595 per month, with no long-term contract required. 

Clients can also opt for the "90-Day Match Guarantee", which includes a minimum of 5 highly curated matches you personally approve for $5,750. With an 82% success rate, clients typically meet someone special within 3 months.

Exclusive Matchmaking, a service founded by Susan Trombetti, offers matchmaking in major cities around the US with packages ranging from $7,500 to $250,000. 

Patti Stanger, for whom Pfaff and Federoff used to work, charges a minimum of $45,000 for the entry-level Millionaire’s Club package. It costs $285,000 (plus expenses) to have Stanger herself as your personal matchmaker.

For even more price comparisons, check out our handy guide to how much you can expect to spend when you hire a matchmaking service.

Destin Pfaff and Rachel Federoff have gotten lots of press coverage since opening Love And Matchmaking in 2011. But you might be wondering what past clients have to say about working with them.

Love and Matchmaking has a 4.9 out of 5-star rating on Consumer Affairs. There were 30+ reviews, the vast majority of which were 5-star.  

Many reviewers like this one reported a positive experience overall:

This former Love And Matchmaking client listed a few pros & cons in his review:

While he reported that he had found a relationship through the service, he found it to be “pricey” and thought the contract length was long.

In response to the review, the Love And Matchmaking team explained that the agreements were long to provide ample time for them to do it “right”. They also acknowledged that nobody likes “rules, cost, patience”, those were vital components of the service:

This person shared that the Love And Matchmaking team provided an overall positive experience:

There was also a 2-star Love And Matchmaking review, from a client who wasn’t as happy with his experience:

Love And Matchmaking does not have any reviews attached to the Google business profile, nor have any clients reviewed them on local platforms like Trustpilot or Yelp.

Looking into reviews for any matchmaking service on local platforms can provide valuable insight, and the company’s responses are a peek into their customer service. 

In addition to client reviews, you’ll also want to determine how you feel about certain aspects of a particular company’s service before scheduling the initial consultation.

For instance, take contract length. As you saw in the Love And Matchmaking review from Dave of Butte, MT, some clients - and even Pfaff and Federoff themselves - consider the contract to be “long”. 

And that’s definitely the industry standard - contracts often span 6 months to a year or even 2 years. And generally you will be asked to pay in full before the service actually begins. 

But that’s not always the case. VIDA Select, for instance, offers monthly matchmaking packages on a pay-as-you-go basis. No long-term contracts! 

That means if you meet a promising match right away and want to see where things lead before you meet anyone else, you don’t have to continue with another month. 

Or, on the other end of the spectrum, if VIDA’s approach isn’t quite the perfect fit for you, you simply don’t continue past month 1. 

There’s no risk of paying in full for a multi-month contract that you don’t end up needing or wanting for whatever reason.

Why not add VIDA Select to your short list of potential services to hire? The consultation is quick and confidential. Start by going here!