Is Toronto Matchmakers Legit? [2025 Service Reviews!]

Toronto Matchmakers is part of a U.S.-based matchmaking network owned by an Oklahoma company, with local offices in North York, Toronto, and Mississauga. Membership costs range from $1,000 to $7,000 CAD (plus HST) and requires signing a binding contract. The service has an F rating with the Better Business Bureau based on 10+ complaints and 8 negative reviews.

Key Takeaways

• Ownership: Part of a larger U.S.-based matchmaking network owned by an Oklahoma company, with local offices requiring in-person consultations
• Cost: $1,000 to $7,000 CAD (plus HST); some clients report being offered discounts for immediate sign-up
• Contract: Requires signing a binding contract with limited-to-no refund options; typically requires full upfront payment, though payment plans may be available
• BBB rating: F rating based on 10+ complaints and 8 negative reviews
• Common complaints: Mismatched criteria, receiving few or no matches, customer service issues, and confusion about currency in billing
• Alternative options: Services like VIDA Select offer month-to-month packages starting at $1,195 with no long-term contracts

From small independents to big industry players, we've reviewed over 200 matchmaking services. Our extensive knowledge comes from comprehensive research, real customer reviews, and a deep understanding of the matchmaking landscape.

Sort of. Toronto Matchmakers has 3 locations:

• North York - 5075 Yonge Street
• Toronto - 36 King Street East
• Mississauga - 4300 Village Centre Court

Local offices, but not such a local business. In fact, they’re part of a network of matchmaking sites operating primarily in the United States.

Ann Arbor Singles and Detroit Singles are two examples. You’ll notice similarities in the sites’ functionality - they all have basically the same contact form. You’ll need to fill it out (or call them directly) to learn exactly how the matchmaking service works.

You can say “No Thanks” to sharing your email address, but putting in a phone number is mandatory. Did you happen to catch what you’re agreeing to let them do with it by submitting the form? It’s spelled out in the Privacy Policy (that you likely didn’t read…)

Check this out:

It’s simple. You’re granting them authorization to “provide” your phone number, email, and other info to direct marketing services. In other words, they’re likely selling your info on the back end as a way to make a little extra money from all the matchmaking websites.

Should you tap that big purple “Submit” button, you’ll access a form that starts off with questions like these:

Of course, eventually your matchmaker will need to know these details if she's going to select quality matches for you. But it’s not necessary to complete the form online. A matchmaker will be reaching out soon, as the initial consultation always takes place in a brick & mortar office.

That’s a number you won’t find anywhere on the matchmaking website! Instead, pricing is covered during the initial consultation/sales pitch, and it will be revealed after you spend some time talking to your potential matchmaker face to face.

The final price tag depends on a few factors, including but not limited to the amount you’re willing to pay, how many introductions you want, and how many months in your contract.

For budgeting purposes, you can use these Toronto Matchmakers BBB complaints as a guideline. Previous clients reported shelling out between CD $1,000 & $7,000 (+HST).

Some reviewers, like this one, also reported being offered a lower price that was only good if they signed the contract immediately:

At any rate, all the particulars of your membership agreement will be detailed in the contract, like duration, number of matches, etc. Clients typically pay the entire matchmaking service cost upfront, but in some cases a payment plan is arranged.

Once that contract is signed, you’re committed. Toronto Matchmakers generally doesn’t provide refunds, as you’ll see in the fine print.

This Ontario matchmaker outlined the process in several of the BBB complaints that are on file. In a nutshell, here are the steps:

1. One-on-one personal interview with a consultant
2. If you pass the screening process, you’ll be offered a membership - and sign a contract
3. Go through a personality/attitude profile that’s used as an example of how you’ll be matched with other paying clients
4. Complete your personality/attitude profile

All told, the first 4 steps can take up to several hours. Once the enrollment process is complete, you’ll be shown compatible matches via the Toronto Matchmakers client login page.

If there's mutual interest, contact numbers will be traded.

You’re required to give feedback on each match if you go on a date, and you won’t receive another one until that feedback is complete.

So what do actual customers think of their experience with this professional matchmaking service?

Since you’ve already read about some BBB complaints, let’s start there. Toronto Matchmakers has an F rating with the Better Business Bureau, based on 10 complaints and 4 negative reviews.

These clients thought the matches they received didn't reflect their preferred criteria:

Or they received no matches at all:

This client said she received no matches until she filed a complaint with her bank, and that she had difficulty reaching her matchmaker (review edited for length):

Toronto Matchmakers complaints filed with the BBB included no matches, poor customer service, and matches that didn’t come close to the specified criteria:

Several Toronto Matchmakers clients, like this one, complained that they were quoted prices in Canadian dollars, but charged in USD (review edited for length):

Toronto Matchmakers has 9 recommended reviews on Yelp, all of them 1 star:

On SiteJabber, the 38 Toronto Matchmaker reviews were an almost even split between 1 star and 5 stars, resulting in a 2.5-star rating. Here is a sampling of the good:

And here is a sampling of the bad/ugly:

These reviews should give you plenty to think about. While there's no way to predict if your experience would be positive or negative, you now have ideas for questions to ask during a consultation.

Do some reflection beforehand. You'll want a firm budget in mind, plus the confidence to stick to it should you start getting the hard sell.

Consider how committing to a long-term contract fits your financial situation. At minimum you'll be agreeing to a payment plan, if not paying the entire fee upfront. Are you comfortable doing that for a matchmaking service you haven't actually experienced?

With VIDA Select, clients pay by the month. You can stop/start/freeze your service according to your schedule. No risky long-term contracts here!

And when it comes to your matches, you’ll be meeting some of the best singles in all of Toronto. All handpicked by your dedicated matchmaker to meet *all* of your specifications.

You get to approve each one before we schedule the date, so you’ll never feel like you’re “settling” again!

Curious if VIDA could be the matchmaking service for you?

Scheduling a free, no-obligation phone call with a matchmaker is easy - just click here!

We’ll answer all your questions, even about cost. No high-pressure sales tactics - monthly matchmaking packages start at $1595 per month.

And here’s the very best part - on average, clients begin a serious relationship with a VIDA match in the first 90 days or so! Why not give VIDA a call today?