Elite Matchmaker Profile: Meet Emily Hellman

From the boutiques to the biggest industry players, our expert team has reviewed over 200 matchmaking services. Our insight comes from 14+ years of industry experience, in-depth research, real customer reviews, and a deep understanding of the matchmaking landscape.

Keep reading for all the details on Emily Hellman's national matchmaking service - from how she got started to what it costs to work with her. 

Everything you need to decide if she’s the right matchmaker for you!

Emily Hellman is the founder and CEO of Caliber Match, a matchmaking service she launched in 2010. Based in Scottsdale, Arizona, she also works with a network of affiliated matchmaking websites across the US.

Hellman is a certified holistic life coach with a BA in psychology. Before entering matchmaking, she was a fitness model and pageant competitor. She's also a trained personal chef.

A former online dater herself, Hellman is now a wife and mother of two. She describes herself as a believer in soulmates and aims to help clients find their "person" through her service.

Hellman's personal mantra—"happiness is an inside job"—informs her matchmaking approach.

Her holistic method takes a client's personality type and traits into account. She focuses on building "self-esteem and awareness" so clients can bring their "best self to any relationship or situation."

Through Caliber Match, she combines matchmaking with coaching to help clients nurture self-love alongside their search for a partner.

Initial Consultation

The process begins with a 20-minute interview with Hellman or one of her matchmakers. You'll share details about yourself and what makes someone compatible with you. This can take place in person, by phone, or via chat.

You'll also learn pricing details that aren't disclosed on the website.

The Prep Period

If you sign a contract, the first month or so is dedicated to "prep." Hellman uses a team of "scouts" to recruit, screen, and approach compatible matches in your geographic area. If there's no scout in your area, she finds and trains one.

The Matching Process

For a match to be presented, there must be mutual interest. Your matchmaking profile is shared with potential matches first. If they express interest, the match is then presented to you. If you're also interested, date arrangements are made.

According to Hellman's responses to BBB complaints, much of this process occurs in the background. The service doesn't send "unsolicited or scheduled updates" to you about search progress.

After each introduction, you have a "debrief" to share feedback about the experience.

Network of Affiliated Sites

Caliber Match works with a network of affiliated matchmaking websites. According to the privacy policy, your collected information may be shared with other Caliber Match businesses and used to offer additional products and services.

Specific pricing isn't posted on Hellman's website. Based on BBB and Yelp reviews, packages appear to cost $3,000–$10,000+ for contracts lasting 3–12 months (with 6 months being typical).

Free Database Option

You can join Hellman's database for free, but this doesn't include proactive matching. You'll only hear from a matchmaker if you happen to meet a paying client's criteria.

Important Policies

Hellman doesn't offer refunds and doesn't guarantee clients will meet a specific number of matches during the contract period.

Additional Services

Dating and relationship coaching is available either standalone or as an add-on to matchmaking packages.

Reviews for Caliber Match are mixed, with notable concerns raised by some clients.

Better Business Bureau

Hellman’s matchmaking service is accredited by the BBB and has an A+ rating. However, based on customer reviews it has a 1.67 out of 5 possible stars.

Of the 5 reviews posted, 4 reviewers gave it a single star. One reviewer gave his experience 5 stars, noting of the two matches he met he was still dating one of them:

On the other end of the star spectrum, this reviewer wasn’t happy with the quality of her matches:

There are 2 Caliber Match complaints that have been closed within the last three years, including the one which was referenced earlier. 

The reviewer wasn’t happy with the wait time to receive a match or the perceived lack of communication:

Yelp: 1 Star (6 Reviews)

On Yelp, Hellman’s service garnered a 1-star rating with 6 1-star recommended reviews.

Important Context

Emily Hellman operates as a national matchmaker working with affiliated sites and scouts across the country. Your experience may vary depending on which team member you work with and the scout presence in your area.

Emily Hellman has been in the industry since 2010, and her holistic approach combining matchmaking with life coaching appeals to clients seeking personal development alongside introductions.

Consider Caliber Match if you value a holistic, coaching-intensive approach to matchmaking, you're comfortable with contracts spanning 3–12 months, you don't require regular updates about search progress, and you're in a geographic area with active scout coverage.

There are factors worth weighing carefully. The "no unsolicited updates" policy means limited communication about your search progress. No refunds and no guaranteed number of matches means you're committing fully once you sign. Your information may be shared across affiliated matchmaking websites. And the low review ratings (1.67 BBB, 1 star Yelp) suggest some clients have had challenging experiences.

If regular communication, guaranteed matches, or flexible terms are important to you, other options may be a better fit.

 VIDA Select offers month-to-month matchmaking starting at $1,595 with no long-term contracts. You can stop, pause, or continue as needed. You pre-approve every match based on full profiles with photos, and most clients meet someone with relationship potential within 3 months.

Ready to explore your options? Schedule a free, confidential consultation to see which approach fits your goals.